Return & Refund Policy

We want you to enjoy every DIYKitNest project. If something is not right with your order, our support team is here to help you find the best solution.

30-day return windowFrom the date of delivery
Original conditionUnused and in original packaging
Approval requiredContact us before returning an item

Before you begin

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unassembled, and in the same condition in which it was received, with its original packaging, accessories, manuals, and proof of purchase.

This policy applies only to purchases made directly from DIYKitNest. If you purchased from another retailer or marketplace, please contact that seller for assistance.

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Simple steps

How to Request a Return

  1. 1
    Contact our support team

    Email us within 30 days of delivery and tell us why you would like to return the item.

  2. 2
    Share your order details

    Include your order number, proof of purchase, and clear photos when the product or parcel has a problem.

  3. 3
    Wait for return instructions

    We will review your request and email the return address and next steps if it is approved.

  4. 4
    Send the approved return

    Pack the complete item securely and use a trackable shipping service. Keep your shipping receipt.

Items we cannot accept

Return Exceptions

  • Items returned more than 30 days after delivery.
  • Items that have been assembled, used, altered, damaged after delivery, or are missing parts through customer handling.
  • Products without their original packaging, accessories, manuals, or proof of purchase.
  • Final-sale, clearance, or specially discounted items marked as non-returnable.
  • Customized or personalized products, unless they arrive damaged, defective, or different from what was ordered.

When something arrives wrong

Damaged or Defective Products

If your parcel or product arrives damaged, defective, or incomplete, please keep the product and all packaging and contact us as soon as possible. We will review the issue and arrange an appropriate solution, such as replacement parts, a replacement item, or a refund.

Please include:
Order numberProof of purchasePhotos of the parcel and productCorrect shipping address

Approved replacements for products damaged before delivery are provided at no additional cost. Damage caused by assembly errors, misuse, accidents, or customer handling is not covered.

After we receive your return

Process Time of Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval or rejection of your refund. We will refund you within 36 hours once your package is received.

But it will take another processing time for your payment bank to deal with the refund. If you have any question about when you will receive the refund, please contact your bank for further details.

Before dispatch

Change or Cancel an Order

To request an order change or cancellation, contact us within 2 days of placing your order. We will do our best to help, but changes and cancellations are not guaranteed once processing has begun. Orders that have already shipped cannot be changed or cancelled.